# 16 Feb, 2020 21:31
Gabriel R. Santos...
If you can click on them and they are fine, then please click on "Actions -> Flag malfunctioning thumbnails". It means that that small thumbnail was gone, but the original is still there!
# 16 Feb, 2020 21:34
This is really bad news. It is a major failure for a paid service.|
Loosing primary data is one thing, but loosing also backup data makes it really serious. How can you be sure that the user accounts and their private data are safe? Do not diminish importance of personal security and if there's any risk be explicit about that.
Are you going to publish results of full analysis of this incident?
# 16 Feb, 2020 21:34
all of my images, well 69 out of 70 are gone.|
Since I am a premium paying customer I presume astrobin has backups. otherwise they will be refunding me a year subscription.
# 16 Feb, 2020 21:35
|Wow, if you do not have a secure back-up, this is serious negligence and culpability for loss of user data.|
# 16 Feb, 2020 21:54
|It appears most of my missing thumbnails can be regenerated after "Actions -> Flag malfunctioning thumbnails"|
# 16 Feb, 2020 21:56
Lookas as though I have lost all but 2 of my 2077 images.|
Not a happy chap.
# 16 Feb, 2020 21:58
|I'm now going to attempt a mass thumbnail regeneration to restore images that have missing thumbnails but not missing original.|
# 16 Feb, 2020 22:00
Made a test with a "sad face" thumbnail in my gallery , "Actions: Flag malfunctioning thumbnails" did help,|
thumbnail is regenerated.
# 16 Feb, 2020 22:08
I have only been using AstroBin for about a month, and have only uploaded a few images that I can easily replace when you are up and running again.
From what I have seen so far, you have a very good site that inspires a lot of people. I sure hope that your current problems will be solved in the best possible way. Please don't hesitate to ask your community, us, for help if we can support you in any way.
I believe and hope that you will recover.
# 16 Feb, 2020 22:08
Let‘s not panic and give Salvatore his time to figure out what went wrong. Analyzing what happened, figuring out what to do and executing takes time.|
For me, AstroBin will continue to be amazing. Don’t forget that he running this here as a one-man-show!
# 16 Feb, 2020 22:26
Salvatore, I beg your pardon, but are you sure you know what you are doing? What's the point of running resource intensive thumbnails regeneration at this point??? There's a massive traffic of users on the site now, related to the incident, people experiment with their profiles, re-upload the images and god knows what. The site should be shut down right away to minimize the impact of the incident. All the trails should be secured to analyze the incident. All the communication with users should be switched to other communication channel.
Calm down and make it the right way. Otherwise there's no chance to recover in a reasonable time or at all
# 16 Feb, 2020 22:29
let us not forget we are paying money for data storage. anyway, sheat happens. hopefully he will figure out. otherwise I am going to demand a free yr of subscription.
# 16 Feb, 2020 22:30
We know you are doing everything you can to fix the situation, it is a tough time but we will get through it !|
Few people can really imagine how hard it is for you now.
Thank you for all your efforts and dedication for astrobin and your users community
# 16 Feb, 2020 22:31
You're right, after a quick test, that won't work. I'm sure the site is stable now and there's no need to shut it down. Future operations can continue as normal. If there will be a technical opportunity to recover loss data, I will do soo, otherwise the means are in place for everyone to tend to their own images.
I should probably get some sleep after 16 hours of extreme stress…
# 16 Feb, 2020 22:33
I will definitely offer something, but I have to make calculations. I'll give as much as I can without going broke.
# 16 Feb, 2020 22:36
|One more thing - call for any help if you need it. I'm sure that there's many people here that can provide help in such situation.|
# 16 Feb, 2020 22:41
|Someone is obviously responsible for this loss, and if it's AWS, they should make it up to you. Get some sleep now, this disaster requires a fresh mind for confrontation.|
# 16 Feb, 2020 22:41
Well said Yann-Eric!
# 16 Feb, 2020 22:44
I had 6 of my 7 photos disappear overnight. I have since reloaded all of the missing 6. I have only a free account so not really much room to complain on my part but if I were someone paying for this service and lost hundreds of pictures that I no longer have backups of I would be VERY upset considering at a minimum these photos each can constitute 8hrs. and up to several full nights of integration/time invested. If I had suffered such a loss I would no longer be a paying customer. Not only that but since I have only a free account it seriously brings into question the safety of using Astrobin paid version as a sort of archive for ones work. If I read correctly this is not the first time for this sort of thing. I wish you the best of luck in fixing this and hope Astrobin continues to function but this needs a permanent fix if you want people to pay for a premium account. |
# 16 Feb, 2020 22:55
Edit: Never mind - I see that the "Actions" only works if the data for the original image is there. So it looks like every single one of my images is gone since Actions doesn't work on any of them |
Also never mind in re the backup. Looks like whatever took down the originals took down the backup too.
# 16 Feb, 2020 23:00
|(already got in touch with Salvatore)|
# 16 Feb, 2020 23:07
|It looks like all of my images and thumbnails have disappeared - I just get the sad faces for all my thumbnails, and clicking on the image either shows a sad face, or the "catastrophic data corruption" message.|
# 16 Feb, 2020 23:22
|Sorry to see astrobin is having issues|
# 16 Feb, 2020 23:27
|please all,give him time to do his thing.|
# 16 Feb, 2020 23:30
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