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DATA LOSS - see first post for updates

siovene
16 Feb, 2020 21:31
Gabriel R. Santos...
I must say many images appear in my gallery as a sad face [ :'( ], but when clicking on them the image and its page loads just fine. Did not check all of them, though. If there is irreparable corruption on the original files, I might be able to reupload all of them back (or, at least, most of them), but I really hope this is not the case, especially for the great images on here of people that might not have the originals or are not active anymore.

If you can click on them and they are fine, then please click on "Actions -> Flag malfunctioning thumbnails".  It means that that small thumbnail was gone, but the original is still there!
radical
16 Feb, 2020 21:34
This is really bad news. It is a major failure for a paid service.

Salvatore Iovene
The images were lost. I don't know how many but I have a process in place to figure it out. As many thumbnails as the original images too, but they get regenerated *if* the original is still there.DB tables are fine.

I have support for versioning (i.e. undelete) and a replica of the storage in a separate location. But both the versioning information and the replica are gone.

Loosing primary data is one thing, but loosing also backup data makes it really serious. How can you be sure that the user accounts and their private data are safe? Do not diminish importance of personal security and if there's any risk be explicit about that.
Are you going to publish results of full analysis of this incident?
Edited 16 Feb, 2020 21:35
mantrain
16 Feb, 2020 21:34
all of my images, well 69 out of 70 are gone.

Since I am a premium paying customer I presume astrobin has backups. otherwise they will be refunding me a year subscription.
mantrain
16 Feb, 2020 21:35
Wow, if you do not have a secure back-up, this is serious negligence and culpability for loss of user data.
AstroGabe
16 Feb, 2020 21:54
It appears most of my missing thumbnails can be regenerated after "Actions -> Flag malfunctioning thumbnails"
Ibbo
16 Feb, 2020 21:56
Lookas as though I have lost all but 2 of my 2077 images.
Not a happy chap. smile
siovene
16 Feb, 2020 21:58
I'm now going to attempt a mass thumbnail regeneration to restore images that have missing thumbnails but not missing original.
AC1000
16 Feb, 2020 22:00
Made a test with a "sad face" thumbnail in my gallery , "Actions:  Flag malfunctioning thumbnails" did help,
thumbnail is regenerated.
Edited 16 Feb, 2020 22:02
Anders_Johannesson
16 Feb, 2020 22:08
Dear Salvatore,

I have only been using AstroBin for about a month, and have only uploaded a few images that I can easily replace when you are up and running again.

From what I have seen so far, you have a very good site that inspires a lot of people. I sure hope that your current problems will be solved in the best possible way. Please don't hesitate to ask your community, us, for help if we can support you in any way.

I believe and hope that you will recover.

Best  regards

Anders
jesco_t
16 Feb, 2020 22:08
Let‘s not panic and give Salvatore his time to figure out what went wrong. Analyzing what happened, figuring out what to do and executing takes time.

For me, AstroBin will continue to be amazing. Don’t forget that he running this here as a one-man-show!
radical
16 Feb, 2020 22:26
Salvatore Iovene
I'm now going to attempt a mass thumbnail regeneration to restore images that have missing thumbnails but not missing original.

Salvatore, I beg your pardon, but are you sure you know what you are doing? What's the point of running resource intensive thumbnails regeneration at this point??? There's a massive traffic of users on the site now, related to the incident, people experiment with their profiles, re-upload the images and god knows what. The site should be shut down right away to minimize the impact of the incident. All the trails should be secured to analyze the incident. All the communication with users should be switched to other communication channel.

Calm down and make it the right way. Otherwise there's no chance to recover in a reasonable time or at all
mantrain
16 Feb, 2020 22:29
Jesco Topp
Let‘s not panic and give Salvatore his time to figure out what went wrong. Analyzing what happened, figuring out what to do and executing takes time.For me, AstroBin will continue to be amazing. Don’t forget that he running this here as a one-man-show!

let us not forget we are paying money for data storage. anyway, sheat happens. hopefully he will figure out. otherwise I am going to demand a free yr of subscription.
yeb
16 Feb, 2020 22:30
We know you are doing everything you can to fix the situation, it is a tough time but we will get through it !
Few people can really imagine how hard it is for you now.

Thank you for all your efforts and dedication for astrobin and your users community
siovene
16 Feb, 2020 22:31
Radek Kaczorek
Salvatore, I beg your pardon, but are you sure you know what you are doing? What's the point of running resource intensive thumbnails regeneration at this point???

You're right, after a quick test, that won't work. I'm sure the site is stable now and there's no need to shut it down. Future operations can continue as normal. If there will be a technical opportunity to recover loss data, I will do soo, otherwise the means are in place for everyone to tend to their own images.

I should probably get some sleep after 16 hours of extreme stress…
siovene
16 Feb, 2020 22:33
nicholas disabatino
let us not forget we are paying money for data storage. anyway, sheat happens. hopefully he will figure out. otherwise I am going to demand a free yr of subscription.

I will definitely offer something, but I have to make calculations. I'll give as much as I can without going broke.
radical
16 Feb, 2020 22:36
One more thing - call for any help if you need it. I'm sure that there's many people here that can provide help in such situation.
Stelios
16 Feb, 2020 22:41
Someone is obviously responsible for this loss, and if it's AWS, they should make it up to you. Get some sleep now, this disaster requires a fresh mind for confrontation.
Snjór
16 Feb, 2020 22:41
Yann-Eric BOYEAU
We know you are doing everything you can to fix the situation, it is a tough time but we will get through it !Few people can really imagine how hard it is for you now.

Thank you for all your efforts and dedication for astrobin and your users community

Well said Yann-Eric!
RobertVV
16 Feb, 2020 22:44
I had 6 of my 7 photos disappear overnight.  I have since reloaded all of the missing 6.   I have only a free account so not really much room to complain on my part but if I were someone paying for this service and lost hundreds of pictures that I no longer have backups of I would be VERY upset considering at a minimum these photos each can constitute 8hrs. and up to several full nights of integration/time invested.  If I had suffered such a loss I would no longer be a paying customer.  Not only that but since I have only a free account it seriously brings into question the safety of using Astrobin paid version as a sort of archive for ones work.  If I read correctly this is not the first time for this sort of thing.   I wish you the best of luck in fixing this and hope Astrobin continues to function but this needs a permanent fix if you want people to pay for a premium account.   smile

Robert
Edited 17 Feb, 2020 19:19
HegAstro
16 Feb, 2020 22:55
Edit: Never mind - I see that the "Actions" only works if the data for the original image is there. So it looks like every single one of my images is gone since Actions doesn't work on any of them  smile

Also never mind in re  the backup. Looks like whatever took down the originals took down the backup too.
Edited 17 Feb, 2020 00:10
rebelxt
16 Feb, 2020 23:00
(already got in touch with Salvatore)
Edited 18 Feb, 2020 07:07
dgallo
16 Feb, 2020 23:07
It looks like all of my images and thumbnails have disappeared - I just get the sad faces for all my thumbnails, and clicking on the image either shows a sad face, or the "catastrophic data corruption" message.
Rich-sky
16 Feb, 2020 23:22
Sorry to see astrobin is having issues
Edited 17 Feb, 2020 03:07
kajouman
16 Feb, 2020 23:27
please all,give  him time  to do his thing.
Rich-sky
16 Feb, 2020 23:30
-/-
Edited 17 Feb, 2020 03:02
 
This topic was closed by a moderator.