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I agree

DATA LOSS - see first post for updates

Rich-sky
16 Feb, 2020 23:30
:
Edited 17 Feb, 2020 03:04
shirejedi
16 Feb, 2020 23:58
So sorry to hear this Salvatore.  I know how traumatic something like this can be and I hope I can speak for the entire community when I say we do not blame you or hold you accountable for any lost images.  It's something that happens and we're understanding of that.  We appreciate everything you do and if it turns out that AWS has some server image backups or rsynced backups then great!  If not, then it's a terrible loss but we'll get through it!
Soundologist
17 Feb, 2020 00:02
Thank you, Sal, for keeping us updated!
sydney
17 Feb, 2020 00:14
Sigga
Yann-Eric BOYEAU
We know you are doing everything you can to fix the situation, it is a tough time but we will get through it !Few people can really imagine how hard it is for you now.Thank you for all your efforts and dedication for astrobin and your users community

Well said Yann-Eric!

I agree.
urmymuse
17 Feb, 2020 00:19
TimothyTim
Sounds like cascading data loss, the data corruption of primary cascaded to the replica and recent versions of the aws backup?

That’s a tough one I’ve been there. I hope no one has it as bad as I did all my images and revisions except the last image are gone.

Me too smile
Deep_Sky
17 Feb, 2020 00:32
Yann-Eric BOYEAU
We know you are doing everything you can to fix the situation, it is a tough time but we will get through it !Few people can really imagine how hard it is for you now.

Thank you for all your efforts and dedication for astrobin and your users community

Amazing words Yann-Eric…for sure its a hard time for Salvatore right now…through this five years with Astrobin I saw how much effort this man made to maintain and develop the site…!
Edited 17 Feb, 2020 00:34
jerryyyyy
17 Feb, 2020 00:39
Alex
Salvatore, I work for Amazon so happy to try to help. Even if data was deleted, in many cases AWS can recover it. apinkin at gmail dot com

Salvador take this gent up on his suggestion.  I am a big user of AWS in the multiple multiple TB and they have it all somewhere multiple times…  Take it easy and start working inside their system and somebody will help you.

I have a full support contract if it comes to that and two accounts.

Hang in there.
mantrain
17 Feb, 2020 00:41
I think Sal is way over his head at this point.  could be wrong but, data restoration may not be the only issue.  but re-population of a data. He may not be capable of doing that.
mantrain
17 Feb, 2020 00:43
yes and no.  If you charge people a fee for storage, you are now liable for that storage.
carastro
17 Feb, 2020 00:47
I have back up files for most of my images on my back up drive, but I am going to wait and see what happens before I attempt to replace lost images.  I have 86/183 affected on the main gallery, of which 9 are totally LOST.

I have not checked the staging area, but on first glance I have at least 3/4 of them with sad faces.

Unfortunately most of the images on my own website have also disappeared since they are hosted on Astrobin, so I have to do the job twice. 

Just a quick question as I know you are up to your ears in it at the moment.

My annual subscription is due tomorrow, I don't feel like renewing until everything is working properly again, so are subscriptions going to be put on hold until the site is healthy again.  I don't want to be prevented from repairing my gallery because I didn't renew my subscription on time.


Carole
Snjór
17 Feb, 2020 00:48
nicholas disabatino
I think Sal is way over his head at this point.  could be wrong but, data restoration may not be the only issue.  but re-population of a data. He may not be capable of doing that.

As none of us are actually aware of what transpired perhaps is better to have optimistic view? Just my opinion - takk.

Sigga
Jkulin
17 Feb, 2020 00:49
Hi Salvatore, Shite happens, I'm sure you will learn from this as must the members.

I don't rely on just one source to store my data, I have backups of backups of backups, sure if I lost my images I lose the likes etc. but it wouldn't be the end of the world, I'd just upload them again.

I'm sure Salvatore is feeling absolutely crap at the moment and in full despair, so please don't give him a hard time, I'm sure he will sort everyone out in time, but give him a chance to find out precisely what happened, and that doesn't happen overnight.

All members should have their own private master files and not reply on remote storage, been in the game too long to rely on just one data storage site.

For me I just had to regenerate the thumbnails and it all worked fine.

Wishing you all the best Salvatore, get some sleep as fresh eyes always look at things differently.
carastro
17 Feb, 2020 01:04
John Kulin
Hi Salvatore, Shite happens, I'm sure you will learn from this as must the members.I don't rely on just one source to store my data, I have backups of backups of backups, sure if I lost my images I lose the likes etc. but it wouldn't be the end of the world, I'd just upload them again.

I'm sure Salvatore is feeling absolutely crap at the moment and in full despair, so please don't give him a hard time, I'm sure he will sort everyone out in time, but give him a chance to find out precisely what happened, and that doesn't happen overnight.

All members should have their own private master files and not reply on remote storage, been in the game too long to rely on just one data storage site.

For me I just had to regenerate the thumbnails and it all worked fine.

Wishing you all the best Salvatore, get some sleep as fresh eyes always look at things differently.

Absolutely.  Well said.

I never rely on one place for my images, I even had a book printed last year of my images because I wanted to make sure my images did not get lost at some point in the future to cyberspace - I was thinking of years in the future so I hope that didn't tempt fate.

Carole
mantrain
17 Feb, 2020 01:04
as users we have to assume the worst, unless we get some facts of otherwise.   I assume this is all crapped out.   cannot go an re -do all 70 of my thumbnails. this site is not even responding.

Until we get solid information as to otherwise, I have to presume a complete loss of integrity to the astrobin website.

Hopefully, with some luck, that presumption will change.
SparkyHT
17 Feb, 2020 01:13
5 years of images gone. Sure I have backups, but they are scattered about and honestly seeing the way this service is run, I don't think it's worth the effort for me to track down and re-up everything. I'm responsible for backups, but I pay for a service who's webmaster has a shoddy redundancy plan? Shame on me. What's the plan going forward to NOT have this happen again even IF people re-upload their stuff? Instead of the shoulder-shrugging, oh well, sh*t happens attitude, how about people start demanding accountability here?
Edited 17 Feb, 2020 01:14
mantrain
17 Feb, 2020 01:24

Chad Andrist
100% agreement.

Here in the USA people are held accountable when they accept your money in return for a service. This bargain, here on astrobin, at current, is breached.  We were maybe deceived into thinking that we were paying for data security.  Sheat does happen, but, there are also consequences for both the users and the one or two principals that seem to be over their heads.
Ok reality check, maybe everything gets fixed.

But there is not indication as such, not yet.
Edited 17 Feb, 2020 01:25
mantrain
17 Feb, 2020 01:26
but besides all that, jeez it was a good service when it worked. smile
NarrowbandImager
17 Feb, 2020 01:29
:'(
Edited 18 Feb, 2020 22:29
Chris-PA
17 Feb, 2020 01:30
I lost everything but a single image from last April. But I have to say: Reuploading them is easier than I thought it would be and going much faster than I thought it would as well. Sure, I'm losing some revisions in the process, but it's no big deal. At any rate: For those who (like me) lost just about everything, I'd ask that you give restoration a try before abandoning this site.

And Salvatore: If you were planning on giving a free year or some refund or whatever: I don't want it. I'd rather pay double (or triple) to help keep this site afloat.
mantrain
17 Feb, 2020 01:35
Was there any evidence that we were underpaying though?   I do not know the financials but this site had what, hundreds, or thousands of paying subscribers? and they did not put the resources to protect our data?  Was it really a not well funded issue?  I am not convinced about that.
pfile
17 Feb, 2020 01:38
ballyhoo man give it a rest, just let's find out whether salvatore can, well, salvage the situation before going off
flyingairedale
17 Feb, 2020 01:43
Is it possible the site was hacked?  I wish I had paid closer attention at the time, but several days ago, I went to the site via my iPad to view images and received a popup warning message that the site had experienced a data breach and recommended I change my password.  I did change my password a day or to later from another machine.
mantrain
17 Feb, 2020 01:44
yah ok let us hope for the best – prepare for the worst.
HegAstro
17 Feb, 2020 01:49
Just a suggestion - if you are reusing your password on Astrobin on another site, a good precaution would be to change it; I don't mean change your Astrobin password (which you can and should), but change the password at any other site where you are using the same password as used on Astrobin. There obviously has been a data breach of some kind. Regardless of if it can be recovered, you don't want to compound the issue at your end by having another of your online sites possibly hacked into.
Andys_Astropix
17 Feb, 2020 02:01
Seems that I too have lost my entire image library here as well - over 100 images, revisions etc over the past five years.
Fortunately I have them backed up on a 4 bay NAS, an old 4 drive macpro, a new Imac and a pocket drive.
However, This site was a very convenient method of sharing, displaying, referencing and sourcing new targets.
Don't know if I have the time or enthusiasm to re-upload everything though!  smile
 
This topic was closed by a moderator.