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I agree

Data loss compensation: phase one

siovene
20 Feb, 2020 23:15
I promised I was going to offer compensation for the data loss, which caused many of you to waste a lot of time in fixing your galleries, and for which I am devastatingly sorry. Even more so because it was a stupid human error on my side.

Anyway, since this moment, everybody who:

  • had an account already before "the incident"
  • had at least 1 image in their gallery
  • did not already have an active Premium membership
has just received AstroBin Premium for 1 year.

Please remember: if at the end of the year you choose not to renew, your images will not be deleted, held hostage, crippled, hidden, or anything (this is a piece of core philosophy for me)

For people who were already on Premium, I need a little bit more time to offer compensation, I hope you understand.

To everyone else, enjoy your new Premium for a whole year and feel free to upload your whole backlog of past images!

Salvatore
ppbb
20 Feb, 2020 23:45
I'm a premium user now. Wow. 😀

I lost all images on my free account (all four of them). Recovering them took me two minutes. So it feels like $36 worth of subscription is too much. I hardly needed any compensation. Not that I complain. Thank you. 😀
Edited 20 Feb, 2020 23:54
GS64VU
21 Feb, 2020 00:33
Thank you Salvatore!
toddistic
21 Feb, 2020 03:04
As a premium user, I do not wish to be compensated.  You've been providing a great service at reasonable cost.
Cheman
21 Feb, 2020 04:21
I only lost 6 images out of 60something. And they were some of the oldest ones and not very good.  No compensation necessary but a nice gesture on your part.
You are a man of integrity
Che
jerryyyyy
21 Feb, 2020 04:36
Paweł B
I'm a premium user now. Wow. 😀I lost all images on my free account (all four of them). Recovering them took me two minutes. So it feels like $36 worth of subscription is too much. I hardly needed any compensation. Not that I complain. Thank you. 😀

Well, I am less happy after losing 700 images.  I spent a lot of time on this today and it is going to take a long long time and it is not clear how to upload multiple files etc to reproduce what i had before.  I feel I should delete some images as I just do not have the energy to fix everything.  Not clear how to do that efficiently.
leviathan
21 Feb, 2020 05:01
I only had 4 images uploaded when this happened. Since then I've recovered them all and added few more. Happy to become a Premium member and I'm not going anywhere, I'm staying. smile
b4ckirc
21 Feb, 2020 08:42
Thanks!  smile I have only 3 images, I need good weather and new moon to take benefit of premium membership smile
Capt_Buscemi
21 Feb, 2020 08:58
Thankyou Salvatore! Very pleased to receive the Premium Membership, that's a wonderful gesture.

Just wanted to lend my voice to the others supporting AstroBin at this time - it is a community first and foremost, and though we all love the images, it's the learning from others and sharing the joy of the hobby  which makes this place special. I only had a handful of images, some of which were worth reuploading - and I've let a few others go - but it's the wonderful comments and support I've had from AB members which I'm so happy to see has survived the data loss.

Thanyou for your ongoing hard work, and the honesty you've shown in owning the error, we are all human and appreciate what you must have gone through in the last few days.

Long live AstroBin! smile
Edited 21 Feb, 2020 09:00
CCDMike
21 Feb, 2020 11:11
Thank you very much for this Salvatore!

I hope the community will stick together and don't drain out.

You guys 'n' gals are awesome!
wessel
21 Feb, 2020 12:36
As a premium user, I do not wish to be compensated for sure.
frederic.auchere
21 Feb, 2020 13:11
I lost only five images that I could re-upload very quickly, but thanks!
I was pretty sure not to be able to use up my Lite subscription quota. Now I need some clear skies!
Frédéric
SebusMaximus
21 Feb, 2020 13:37
Salvatore Iovene
I promised I was going to offer compensation for the data loss, which caused many of you to waste a lot of time in fixing your galleries, and for which I am devastatingly sorry. Even more so because it was a stupid human error on my side.Anyway, since this moment, everybody who:

  • had an account already before "the incident"
  • had at least 1 image in their gallery
  • did not already have an active Premium membership
has just received AstroBin Premium for 1 year.

Please remember: if at the end of the year you choose not to renew, your images will not be deleted, held hostage, crippled, hidden, or anything (this is a piece of core philosophy for me)

For people who were already on Premium, I need a little bit more time to offer compensation, I hope you understand.

To everyone else, enjoy your new Premium for a whole year and feel free to upload your whole backlog of past images!

Salvatore

hello Salvatore, I have been premium for several years.as i already asked, i want to be reimbursed. simply and quickly.Thank you
fluthecrank
21 Feb, 2020 17:38
Dear Salvatore,

thanks a lot for the compensation. I lost all my images  at first I was realy astonnished about the problem. Restoring was easy for me, I'm just beginner.

CS

Frank
Rayheinle
21 Feb, 2020 21:22
Dear Salvatore,
I first must commend you for admitting blame like you did.  It would have been easy to put the blame on the ISP or Russian hackers.  Although I have a few  hundred images I will commence reloading once the dust settles  and the blood stops dripping from the walls smile.  I really don't care about compensation.
Ray
caller89
21 Feb, 2020 21:41
Hi Salvatore 

im a premium user and lost all 21 of my images , however I do not seek compensation I would rather see ASTROBIN grow strong and rebuild and to do this you can't give away free premium subscriptions , well not to us already paying customers , I think ts good giving free users this as in 12months time they will see the benefits of being a premium user and purchase.

Thanks
Barry-Wilson
21 Feb, 2020 22:08
Hi Salvatore

I am a premium member and do not want compensation.

The service you provide the community is exemplary and all in your spare time. Thank you for your dedication.

Barry
hbastro
21 Feb, 2020 22:15
Hi Salvatore
I am a premium member and do not want compensation. I would like to make a contrubution to help defray some of the cost you are incurring. Please let me know how I can do that.

Regards,
Dave
Albert_van_Duin
22 Feb, 2020 11:52
Hi Salvatore,

I just finished replacing my missing images.
No need for compensation, I appreciate all the work you are doing for this unique astronomical resource called Astrobin!

But how do I get rid of the "Oh No!" message at the top of my page?
All thumbnails are there now.

Regards,
Albert
siovene
22 Feb, 2020 12:42
Albert van Duin
But how do I get rid of the "Oh No!" message at the top of my page?All thumbnails are there now.
Check your staging area! Tonight anyway I make the message hideable, since I've been requested this a lot.
Elmiko
22 Feb, 2020 13:00
I lost about 100 of my 114 images. I spent 2 days redoing my images. It was a pia but like others have stated you admitted blame, that's a good man! I don't want any compensation. I love this site.
Baron
22 Feb, 2020 13:21
Thanks for the time I have to waste for re-upload all my images lost. smile
siovene
22 Feb, 2020 13:22
Baron
Thanks for the time I have to waste for re-upload all my images lost. smile
I'm really sorry Baron. Please accept my personal apologies in addition to all those that I have written already.
olga_witzler_ismael
22 Feb, 2020 13:24
i lost 7 of my 8 images. i took only 30 minutes to fix them, 1 year premium sounds so much! smile
in anyways, thank you salvatore! this was soooo kind of you, one more reasons why i love this site.  smile
Baron
22 Feb, 2020 13:38
Salvatore Iovene
I'm really sorry Baron. Please accept my personal apologies in addition to all those that I have written already.

Ok, don't worry, I have all my images e I can re-upload it a little bit a the time.
 
This topic was closed by a moderator.