# 03 May, 2018 20:47
Just to let you know this issue happened to me a couple of days ago. I renewed my subscription on the 20th April and it was fine for about 10 days. After the start of May I've been reset to the free plan.
I've used the contact us form and added the paypal transaction details there.
# 03 May, 2018 21:29
|Thanks Pat, sorry for not replying to your contact form email. I’m on vacation, I will sort your account on Sunday when I return. I hope that’s ok!|
# 04 May, 2018 02:11
No worries, have fun.|
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