# 21 Feb, 2018 10:59
As I can see on my profile I was listed as astrobin free member. Premium membership was extended on february 8th. Im not sure if it is about problems astrobin had a day ago.
Thank you for your answer.
# 21 Feb, 2018 11:16
|Sorry about the issue, Ivan. Fixed now.|
# 21 Feb, 2018 11:22
Thank you very much Salvatore, I appreciate it. You are doing great job holding things together, keep up a good work!|
# 21 Feb, 2018 16:01
I'm having a similar problem as well. I didn't get an e-mail to renew my premium membership and recently noticed my subscription had expired. I renewed a couple of days ago, but the badge on my main page still says I'm a "free" member. Interestingly, if I look at the subscriptions page, my new premium membership shows up under the active subscriptions. Even more interesting, while I was "expired", I was able to upload to my staging area and then promote the images to the public area, even though I was well over the 10 image limit.
As others have mentioned, I too am amazed at how you keep this all together while also holding down a real job!! Thanks for everything!
# 21 Feb, 2018 21:22
Hi Ron, there is an issue somewhere between the old auto-renewing subscriptions, and the new non-auto-renewing ones, and I haven't had time to put a nail in that coffin yet. In the meanwhile, I'll fix yours manually like I have others.|
As to how I keep it together, it's simple… I hardly sleep
# 21 Feb, 2018 23:42
|Thanks. With no sleep, you should have lots of images!!!|
# 25 Feb, 2018 19:57
Same thing with my account. When logging in it displays in my user stats (on the left side) that it is „Astrobin Free“ (using 67 from 10 available images).|
There is however no real restriction (means I can see all my images and also can upload new ones). Maybe just a display issue?
Further, I was charged twice through Paypal for a yearly premium membership because the autorenewal of my subcription did either not work or I lost premium memership in January prematurely. When logging in then I was informed that I was no premium member anymore, so I simply paid a membership renewal and was back as premium one day later. Some two weeks later however I got an email from Paypal that they charged my card for another renewal as a result of the auto-renewal subscription I had with Astrobin for more than a year.
Take the second fee as my donation this time, but give me a properly working account, please.
# 25 Feb, 2018 20:14
sorry about this, I will get around to fixing it so it doesn't happen to other anymore as soon as I'm finished with the current tasks on AstroBin.
I have fixed your account and extended your membership until 2020 to make up for the double payment.
Did you cancel the auto-renewing subscription on PayPal? If you can't find it, I can do it for you, just PM me your PayPal email.
Thanks for being a supporter!
# 25 Feb, 2018 20:50
Great. Just saw that it is fixed.|
You know that it is Sunday, right?
# 25 Feb, 2018 21:05
|AstroBin is my side activity, not my day job (unfortunately), so all the work happens on evenings after the kids are in bed and on weekends!|
# 26 Feb, 2018 08:52
i have the same problem.
On my profile I am listed as astrobin free member and should be Premium member (renewal of registration in 25/2).
# 26 Feb, 2018 09:39
|To anybody with this problem, please use the contact form to let me know, it's easier for me to keep track, so I don't forget to fir your account! Thanks!|
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