1.51
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"I was told by peers to just microwave the desiccant tablets for a few minutes and replace but tbh haven't been bothered." Just a quick follow up on this... the instructions for this are here: https://astronomy-imaging-camera.com/manuals/How_to_clean_ASI_camera_and_redry_the_desiccant.pdf Followed these instructions this weekend, and the moisture/frosting problem is now completely gone! Cooling without even timing is working perfectly now!  |
2.41
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From my personal experience, ZWO is very good in service and consulting. I had a problem with ASI 1600 (strange stripes on image- flaw of Panasonic matrix). ZWO repaired camera fast and paid me back courier service fee. ASI 1600 works perfectly in any temperature, I tested in winter -27C - no frost, no dew.... Great product indeed!  |
0.00
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I can confirm that ZWO‘s technical support is excellent. I had a problem with the TEC of my 071 Pro and got in touch directly with an engineer of ZWO. He responded me on a dayly basis, i.e. I had continous contact with him and together we could solve my problem. I had a similar experience with QHY technical support when I had an issue with my QHY9, eventually sent it in and they replaced the main board even though it was technically out of warranty. Very impressed. |
